Frequently Asked Questions
Everything you need to know about shopping with NQR, from our kitchens to your doorstep.
How do you ensure the freshness of your food products during shipping?
We use specialized temperature-controlled packaging and thermal liners to ensure all perishable items remain at the optimal temperature throughout transit. Our team monitors weather patterns and transit times to guarantee peak freshness upon delivery.
What is NQR's return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or is not up to our quality standards, please contact our support team within 24 hours of delivery for a full refund or replacement.
Where can I find ingredient lists and allergen information?
Detailed ingredient lists and potential allergen warnings are listed on every individual product page. We recommend reviewing these carefully if you have specific dietary restrictions or severe allergies.
How long will it take for my order to arrive?
Standard shipping typically takes 2-3 business days. We prioritize expedited shipping for perishable goods to minimize time in transit. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do you offer subscription services for recurring orders?
Yes! You can choose the 'Subscribe & Save' option on select products to receive automatic deliveries every 2, 4, or 6 weeks. Subscriptions come with a 10% discount and can be canceled at any time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.