Returns & Refunds Policy
At NQR, we strive to provide the highest quality food products, but if your order arrives damaged or incorrect, we are committed to making it right. Please note that due to health and safety regulations, we cannot accept returns on perishable food items unless they are faulty.
Contact Support
Email our customer service team within 48 hours of delivery with your order number and photos of the items in question.
Verification Process
Our quality assurance team will review your request and confirm if the products are eligible for a refund or replacement based on our freshness guarantee.
Disposal or Return
Depending on the item, we will either provide a prepaid shipping label for a return or instruct you to safely dispose of the compromised product.
Refund Issuance
Once approved, a refund will be processed to your original payment method within 5-7 business days, or a replacement shipment will be dispatched.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing